OLIR WEAVES
Returns & Exchange
Read our guidelines for returns, exchanges, damaged products, eligibility requirements, and refund processing.
Introduction
At OLIR Weaves, we take great care in delivering handcrafted sarees and textiles with the highest quality standards. If you experience an issue with your order, we are here to assist you.
Please review our Returns & Exchange Policy carefully before initiating a request.
Eligibility for Returns & Exchanges
Returns or exchanges may be accepted under the following conditions:
- Product received is damaged or defective
- Incorrect item received
- Product remains unused and unwashed
- Original tags and packaging are intact
Requests must be initiated within 48 hours of receiving the order.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products that have been used, washed, or altered
- Customized or specially tailored orders
- Sarees with removed tags or damaged packaging
- Products purchased during clearance or final sale events
Due to the handcrafted nature of our products, slight irregularities in weave, texture, or color are considered part of the product’s uniqueness and not defects.
Exchange Process
To request an exchange, please contact our support team with:
- Order number
- Product details
- Reason for exchange
- Clear photographs, if applicable
Once approved, our team will guide you through the next steps for the exchange process.
Exchange approvals are subject to product availability.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
Please include:
- Order number
- Images of the product and packaging
- Description of the issue
Our team will review the request and provide an appropriate resolution.
Refund Policy
Refunds, if approved, will be processed to the original payment method within 7–10 business days after the returned product has been received and inspected.
Shipping charges, customs duties, and additional handling charges are non-refundable unless the issue was caused by an error from OLIR Weaves.
Return Shipping
Customers may be responsible for return shipping costs unless the return is due to:
- Damaged product
- Incorrect item shipped
- Verified manufacturing defect